30 March 2026

Loyalty points proposal, ticket exchange trial, communications after the Brentford Riverside run, and the Club's female strategy.

• Matchday survey: digital ticketing a clear success; Hammersmith End toilets and Putney Stand catering criticised. Working group agreed on the toilets.
• Ticket Exchange concessions trial (West Ham) judged successful; Club to adopt for future evening home matches.
• FAB's final loyalty points proposal presented, prioritising recent away attendance to help younger and newer supporters.
• Brentford Riverside run: FAB challenged the Club on communications after 27 tickets went to runners and rumours spread. Action agreed that the Foundation consults the FAB before any future initiative affecting ticketing.
• Female strategy presented; Fan Group Forum feedback; Martyn's Law security checks confirmed for 2026/27.

19 January 2026

Ticket exchange and concession seat upgrades, away digital ticketing, loyalty points, and shirt sponsorship.

• FAB raised concession seat upgrades and the cost of filling a junior's seat with an adult at midweek games. Club agreed to explore opening the Ticket Exchange early for concessions. This is the origin of the upgrade change announced for 2026/27.
• Ticket Exchange had gone live for 7 of 11 home matches, up on the previous season.
• Away digital ticketing: Android problems at Burnley, distribution issues before West Ham.
• Front-of-shirt gambling ban from 2026/27; Club running a process for a non-betting partner.
• Merchandise shipping costs for overseas fans; Changing Places toilet still awaiting commissioning.

22 September 2025

Fan Engagement Plan adopted, Fan Group Forum, recruitment of a younger member, and FAB communications.

• Fan Engagement Plan adopted; Premier League feedback on the Club's structured meetings was positive.
• Fan Groups Forum established, with a protocol and toolkit for new supporter groups.
• Recruitment under way for a younger fans representative.
• Action agreed that the Club would support the FAB in launching its own website using Google Workspace. This site delivers that commitment.
• Atmosphere survey results; loyalty points proposal progressing; plans for stadium concerts discussed.

16 June 2025

End-of-season review, loyalty points data, women's football, sponsorship and fan zones.

• FAB achievements reviewed: establishment and functions, the Ticketing Principles, season ticket pricing discussions.
• Acknowledged gaps: early survey access, loyalty points progress, sponsorship deliberations.
• Women's Focus Group raised safety after evening matches, merchandising and social media.
• Fan zones explored; Bishop's Park and the stadium footprint constrain a permanent zone.

24 March 2025

Ticketing Principles agreed for publication, 2025/26 pricing, sponsorship policy and FA Cup atmosphere.

• FAB's Ticketing Principles proposal supported by the Club and agreed for publication.
• Club agreed the FAB would be consulted on future ticket pricing strategy; smaller ticketing working group established.
• Frustration recorded at slow progress on loyalty points data sharing.
• Everton fixture on 10 May designated a Foundation-focused match.

27 January 2025

Working group agendas set, ticket pricing strategy challenged, and the Loyalty Points Review Group established.

• Sponsorship oversight discussed following questions about the IUX partnership.
• Loyalty Points Review Group created jointly with the Club, including the Supporters' Trust.
• EDI: 41% of supporters unaware of the FULSTOP campaign; a third unaware of the Club's EDI work.
• Ticket pricing challenged directly, including Riverside prices, away fans in home areas and the effect on atmosphere. Club set out its stretch pricing and sustainability position, and agreed to consult the FAB on 2025/26 prices.

23 September 2024

The Club set out its strategic priorities and EDI strategy, and we challenged it on sponsorship decisions and on how the FAB communicates with supporters. 

• Club strategy presented: three pillars of supporting the teams, revenue generation and social impact, with the aim of being a sustainable top-ten Premier League club. Fulham Pier set out as a year-round revenue and community opportunity.
• New EDI strategy covering the disability community, gender equality and ethnicity over three years, with the Club targeting Intermediate status on the Premier League's EDI scheme. We asked for EDI to become a standing agenda item.
• Foundation funding explained: 40% from the Premier League, 60% self-generated, with an objective of 30% female participation.
• We set out our own priorities for year one: growth versus retention, revenue versus values, and community benefit from the Riverside investment, while retaining independence to challenge the Club.
• We raised concerns about how sponsorship decisions are made, following criticism of a new partner. The Club explained its process and agreed to a follow-up session with the sponsorship team.
• We raised that the FAB had no means of communicating with supporters, and agreed to work with the Club on a form, email addresses and a fan-facing channel.
• Also discussed: away fans in home areas, and the Club's zero-tolerance matchday policy.

10 June 2024

The FAB was formally constituted, with membership increased from eight to eleven, terms of reference agreed and the Chair's role set out. 

• Membership increased from the intended eight to eleven because of the volume and quality of applications.
• Terms of Reference explained, including three-year terms and the rule that the Supporters' Trust and DSA Chairs cannot also chair the FAB.
• The Chair's role defined as the point of liaison with the Club and the Premier League; expressions of interest invited.
• Agreed that the FAB would meet formally three times a season, with contact in between, and that the FAB may meet without the Club.
• Agreed to create a FAB email address for inbound enquiries, managed by the Chair.
• The Premier League set out the Fan Engagement Standard framework and the FAB's place within it.